Sign Up
My Account
Sign Up? / Forgot Password?
FAQs
Federal PaymentPersonalHow It Works

General FAQs
Federal Payment FAQs
My Account FAQs
  
For Personal: For Business:
Back
Personal: How It Works - Questions
Back
Personal: How It Works - Answers
1. What payment options can I use to pay my taxes?
We accept Visa, MasterCard, Discover Network, American Express, credit and debit cards.

To make a debit card payment you can use a MasterCard or Visa Debit Card or any debit card with Nyce, Pulse or Star logos.

[ T O P ]

2. Who can use this system?

NOTE: This system is solely for paying Federal Tax Payments and not State Tax Payments

Taxpayers who have a balance due for electronically filed or paper filed 1040 returns or who want to make an estimated tax, installment agreement, balance due notice, extension payment or a prior tax year payment can use this system. Taxpayers can make payments for a 1040 - Proposed Tax Assessment/CP 2000/CP2501/CP3219A, Form 1040 Health Care and Trust Fund Recovery Penalty payment for both prior tax years, installment agreement payments, Form 1040 - Section 965 - Transition Tax, Form 1040 - Section 965 - Transferee Liability Tax, Form 1040 - Partner Pymnt for BBA Modification, Form 1040 - Prepayment on BBA AAR/Exam Push Out, and for Form 1040 - Partner Payment Proportionate Share BBA Imputed Underpayment. Taxpayers can also make payments for a Form 5329 return.

[ T O P ]

3. Which Social Security Number (or ITIN) do I use, mine or my spouse's?
Use the Social Security Number (or ITIN) of the person who is listed first on this year's tax information booklet, postcard or tax form.

[ T O P ]

4. My spouse's Social Security Number (or ITIN) is listed first on our tax information booklet, postcard or tax form, but the tax payment will be put on my card. Should I use my Social Security Number when making the payment?
No. The Social Security Number (or ITIN) of the person who is listed first on this year's tax information booklet, postcard or tax form should always be used, even if the payment is being paid using someone else's card.

[ T O P ]

5. We're filing a joint tax return, which Social Security Number (or ITIN) should we use, mine or my spouse's?
Use the Social Security Number (or ITIN) of the person who is listed first on this year's tax information booklet, postcard or tax form.

[ T O P ]

6. Why is the spouse's information not required for joint filers when making a payment to the IRS?
The IRS only requires primary filer information (the person listed first on last year's return) for payments made thru ACI Payments, Inc.

[ T O P ]

7. If I paid my taxes through ACI Payments, Inc., do I still have to file the associated paper form?

  • • If you are paying your Form 1040, 1040X or Health Care (Form 1040) Payment, 1040X Amended Return, you still have to file the associated tax return either through the mail or electronically. You do not have to submit a payment voucher.
  • • If you are paying your Form 4868 or 1040-ES, you do not have to file the associated form or submit a payment voucher.
  • • If you are making a 1040 Installment Agreement, a Notice Form 1040, a Health Care (Form 1040) - Balance Due Notice Payment or a Prior Year Tax Return Form 1040 payment, you do not have to submit a payment voucher.
  • • If you are making a 1040 - Proposed Tax Assessment / CP 2000/CP2501/CP3219A, a Health Care (Form 1040) - Proposed Tax Assessment / CP2000/CP2501/CP3219A, Form 1040 - Section 965 - Transition Tax, Form 1040 - Section 965 - Transferee Liability Tax, Form 1040 - Partner Pymnt for BBA Modification, Form 1040 - Prepayment on BBA AAR/Exam Push Out, or Form 1040 - Partner Payment Proportionate Share BBA Imputed Underpayment and have received the associated paper form from the IRS, we advise you to record the confirmation number on the front of the form and mail the form to the IRS accordingly. If you are amending a 1040 tax return and want to prepay before it is assessed, you still need to file your amended return.
  • • If you are making a Trust Fund Recovery Penalty Prior Tax Year or Installment Agreement payment, you do not have to submit a payment voucher.
  • • For federal 5329 payments, you must file the associated paper tax return. You do not have to file a payment voucher.

[ T O P ]

8. If I make a Form 4868 Automatic Extension to File payment do I have to file the IRS Form 4868?
Once you successfully complete a payment, your extension to file will be automatically granted for both you and your spouse, as applicable. It is not necessary to file an IRS Form 4868.

[ T O P ]

9. How does the IRS determine whether my payment was made on time or not?
The IRS will consider the date you made the payment, which is the date your payment was authorized by your card issuer, as the payment date. Your payment will be considered timely if it is made by midnight on the return due date.

[ T O P ]

10. Can I use more than one card to make my payment?
Yes. However, you must successfully complete two separate transactions and receive two separate confirmation numbers.

[ T O P ]

11. What will I receive as a confirmation number?
If you pay via the Internet, you will receive a digital receipt from ACI Payments, Inc. confirming that your card issuer has authorized your payment. You should print out the digital receipt and keep it with your tax records as it contains your confirmation number.

If you pay via telephone, you will receive a confirmation number at the end of your transaction, confirming that your payment has been authorized. You should write down the confirmation number and keep it with your tax records. Only authorizations issued by either ACI Payments, Inc. Internet or IVR System are valid.
[ T O P ]

12. What do I do with the confirmation number I receive? How will the IRS know I made my payment thru ACI Payments, Inc.?
Record the confirmation number and keep it with your tax records. When the IRS receives your return in the mail or your electronically filed return, they will match the Social Security Number (or ITIN) on the return to the SSN provided in the electronic payment record they received from ACI Payments, Inc.

When paying thru ACI Payments, Inc., be sure to provide the Social Security Number (or ITIN) of the primary filer. The IRS matches the payments to the Social Security Number of the primary filer. Click here to see "How It Works".
[ T O P ]

13. How do I notify the IRS that I paid my taxes through ACI Payments, Inc.?
When the IRS receives your return in the mail or electronically, they will match your Social Security Number (or ITIN) on the form you filled out to an electronic record that they receive from ACI Payments, Inc. of your telephone or Internet based tax payment. Click here to see "How It Works".

[ T O P ]

14. How can I verify that my IRS tax payment was made correctly?
There are two ways in which you can verify that payment was made correctly.

1). You simply click here for payment verification (you will need your Social Security Number (or ITIN) and either your payment amount or the last four digits of your credit card number) or

2). You can call 1-877-754-4413 and select Option 3. You will need your Social Security Number (or ITIN) and your payment amount to verify your payment.

In some instances, the IRS will reject a payment. This happens because the Social Security Number (or ITIN) you entered does not match the Social Security Number maintained in their records. If the IRS rejects your payment, ACI Payments, Inc. will notify you. For this reason, it is imperative that you provide us with current contact information during the payment process.

[ T O P ]

15. If I attempt to verify my payment within the timeframe noted and have my Social Security Number (or ITIN) and payment amount information, but still can't get a verification the payment was made, is there another way to check that my payment was made?
Yes. Call ACI Payments, Inc. Customer Service Department at 1-866-964-2552.

[ T O P ]

16. Who do I call if my payment doesn't show up on my bank statement?
Call ACI Payments, Inc. Customer Service Department at 1-866-964-2552.

[ T O P ]

17. What do I do once my payment is completed?
Record the confirmation number and keep it with your tax records. When the IRS receives your return in the mail or your electronically filed return, they will match the Social Security Number (or ITIN) on the return to the SSN or ITIN provided in the electronic payment record they received from ACI Payments, Inc.

  • • By making an Estimated Tax Payment, a 4868 Extension to File, an Installment Agreement or Notice payment you have fulfilled the need to submit additional paper work.
  • • If you are making a 1040 - Proposed Tax Assessment/CP 2000/CP2501/CP3219A payment, record the confirmation number and keep it with your tax records.
  • • If you have received associated paper form from the IRS, we advise you to record the confirmation number keep it with your tax records and mail the paperwork to the IRS.
  • • If you are amending a 1040 tax return and want to prepay before it is assessed, record the confirmation number and keep it with your tax records and mail the amended returned to the IRS. If you file your amended return electronically, record the confirmation number and keep it with your tax records.
  • • If you are making a Prior Year Tax Return, Installment Agreement or a Trust Fund Recovery Penalty payment, record the confirmation number and retain it with your tax records.
  • • If you are making a Form 5329 payment, record the confirmation number and retain it with your tax records.

[ T O P ]

18. Who do I contact to establish an Installment Agreement Payment Plan?
Only the IRS can authorize an Installment Agreement Payment Plan. You must submit an Installment Agreement Request (Form 9465) to the IRS. Installment Agreement Request, Form 9465, is available at www.irs.gov, or contact the IRS at 1-800-829-1040.

[ T O P ]
Back