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1. How do I determine the service fee?
Click on Fee Calculator under the Help menu.
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2. Why does ACI Payments, Inc. charge a service fee for payments?
The service fee covers the cost of processing the payment transaction. We provide technology systems that give you fast, easy and secure payment options for your taxes and bills, such as by internet, telephone and mobile app. Our systems also give you extra ways to pay, including by credit and debit card. Additionally, we provide bill management tools such as automatic recurring payments, e-mail reminders, and an e-wallet. To maintain these secure systems and services, we charge a fee. Because the service fee varies by payment method, please use our Fee Calculator to find the best payment method for you.
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3. Is the service fee negotiable?
The service fee covers the cost of processing the payment transaction and is not negotiable.
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4. Is the service fee refundable?
The service fee is non-refundable except at the sole discretion of ACI Payments, Inc..
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5. If I'm unwilling to pay the service fee, can I still use this service?
No. The service fee covers the cost of processing the payment transaction and is not negotiable.
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6. How will the charge appear on my credit or debit card statement?
The payment charge and the service fee charge will appear separately on your card statement.
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7. Is the service fee tax deductible?
The service fee is tax deductible for business taxes and qualifying individuals paying personal taxes.. Please consult with a tax professional regarding the tax deductibility of the service fee as it pertains to your particular application.
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